Refund Policy

This policy applies only to direct-buyer purchases and subscriptions made on buy.attestlayer.com. It does not govern partner-managed programs, registry access, verifier access, or any written enterprise or partner agreement that states more specific commercial terms.

1. Core billing rule

• Credits: FAIL = US$0 credits. PASS burns 1 credit only at issued Verify PASS. Buyer-safe resubmit: each FAIL includes 1 free resubmit within 7 days.
• If we miss the stated delivery SLA after PASS, credits auto-return + 10% bonus credits.
• If we cannot deliver due to our fault, you may request a full refund within 7 days.
• Delivery is considered complete when download links are provided on the success page and/or by email.
• Hosted links expire after 30 days for Activation purchases (links expire; automatic deletion); download copies are your responsibility. Monthly Coverage subscribers retain access to prior deliverables for the duration of their active subscription.
• PASS gate: if an upload FAILs validation, buyer-safe resubmit policy applies (1 free resubmit per FAIL within 7 days). Delivery SLA starts at PASS.
• Monthly Coverage billing model: Self-serve Monthly Coverage is billed automatically by card. Larger recurring agreements may use custom billing (invoice, wire, annual) through an approved billing path.

2. Activation purchases

• Activation purchases are prepaid purchases for direct-buyer use on buy.attestlayer.com.
• Before credits activate, a refund may be reviewed where payment was duplicated, over-collected, or accepted in error.
• After credits activate, Activation purchases are generally non-cash-refundable except where this policy, applicable law, or a written AttestLayer exception says otherwise.
• If AttestLayer fails to deliver due to its own fault after PASS, you may request a full refund review within 7 days.

Monthly Coverage cancellation and refund clarification

• Cancel anytime before the next billing date.
• Cancellation takes effect at the end of the current billing period.
• No prorated refund for partial months.
• Credits remain active until the end of the current billing period.
• Unused monthly credits do not roll over into the next month.

3. Refund request procedure

Send refund or billing questions to billing@attestlayer.comwith the buyer email address, order or invoice identifier, payment date, and a short explanation of the issue. AttestLayer may request additional information reasonably needed to validate the request and prevent misuse.

4. Boundaries

This page is specific to buy.attestlayer.com direct-buyer transactions. Partner-managed deals, reserved-capacity programs, and negotiated enterprise arrangements are governed by the written terms of the applicable surface or agreement.