Help Center
Step-by-step guides for every stage — from your first pilot to monthly coverage.
Start a Pilot
Enter your work email, pass the risk check, and run your first evaluation.
First submission checklist
What to prepare, what to upload first, and what a successful first run looks like.
Upload files
How to upload a ZIP or individual files via the browser or API.
Understand PASS / FAIL
What each result means, what you receive, and what to do next.
After purchase
What happens after checkout: Buyer Console access, credits, onboarding email.
Buyer Console
Upload, view results, download kits, and check credit balance.
Email & access issues
What to do if you do not receive the code, access link, or onboarding email.
Approval, US$1 hold & manual review
Why some requests need an extra identity check and what happens next.
API access
Optional programmatic access for teams that want automation.
Billing & validity
Credit expiration, upgrade credits, refund policy, and invoices.
Best path for a first-time buyer
- Start with Pilot if you want one real browser-first evaluation before paying.
- Read First submission checklist before your first upload.
- Use the Buyer Console guide once you have access.
- If email or approval gets stuck, use Email & access issues.