Help — billing and validity
How does billing and credit validity work?
Card vs invoice flows, when service starts, credit validity by Activation tier, and monthly cancellation.
Payment methods
- Card payment via Stripe Checkout (one-time and subscription).
- Invoice / ACH / wire on accepted invoice workflow.
- Procurement review for Coverage-10+ and Strategic / Portfolio plans.
When service starts
- Card: same business day where automated; otherwise within 1 business day after intake.
- Invoice / ACH / wire: after invoice workflow is approved and payment or written acceptance is satisfied.
- Billing review: submission is not acceptance.
Activation credit validity
- Activation-10: credits valid 90 days from payment confirmation; unused credits convert 1:1 toward Post-Activation Coverage or a Buyer Proof Pack credit at expiration.
- Activation-25 / 50 / 100: credits valid 12 months from payment confirmation.
Monthly coverage
Monthly allowance does not roll over unless written terms say otherwise. Cancellation rules are in the Refund and Billing Policy.
Related
See Refund and Billing Policy, Product terms, and the Direct Buyer Purchase Addendum.