Support and Service Availability Policy

Support is available for:

• business-email sign-in;
• order access;
• payment status;
• invoice status;
• file upload;
• file validation;
• package generation;
• verification;
• same-request re-runs;
• refund status;
• privacy requests;
• security reports.

Support does not include:

• custom questionnaire writing;
• record interpretation;
• legal advice;
• audit advice;
• compliance advice;
• controls implementation;
• buyer negotiation;
• procurement negotiation;
• custom deliverables.

Support contacts:

• contact@attestlayer.com
• billing@attestlayer.com
• security@attestlayer.com
• privacy@attestlayer.com

Service availability and incidents are published on console.attestlayer.com/status.

Support and output targets are operational targets, not financial service-level guarantees, unless a signed agreement expressly provides service credits or remedies. Platform-failure refund eligibility is governed by the Refunds and Billing Policy.