PUBLIC-SURFACE LIMITED GO / CUSTOMER-PROCESSING NO-GO. Public information and synthetic examples may remain available; live files, checkout, production package generation, Registry-dependent issuance, and customer activation are paused.
Support and Service Availability Policy
PUBLIC-SURFACE LIMITED GO / CUSTOMER-PROCESSING NO-GO.
Public contact channels may receive general, privacy, security, accessibility, and contracting questions. Live order, payment, upload, package-generation, rerun, and customer-activation support is not represented as available while the current NO-GO is effective. Do not send live customer records or secrets by email.
If a later dated GO activates customer processing, the prospective support scope would include:
- business-email sign-in;
- order access;
- payment status;
- invoice status;
- file upload;
- file validation;
- package generation;
- verification;
- same-request re-runs;
- refund status;
- privacy requests;
- security reports.
Support does not include:
- custom questionnaire writing;
- record interpretation;
- legal advice;
- audit advice;
- compliance advice;
- controls implementation;
- buyer negotiation;
- procurement negotiation;
- custom deliverables.
Support contacts:
- product and accessibility support: support@attestlayer.com
- general questions: contact@attestlayer.com
- billing, invoice, PO, and order access: billing@attestlayer.com
- security reports: security@attestlayer.com
- privacy requests: privacy@attestlayer.com
Current public operating limitations are published at the current-status page. No separate live-service incident coverage is claimed here.
Support and output targets are operational targets, not financial service-level guarantees, unless a signed agreement expressly provides service credits or remedies. Platform-failure refund eligibility is governed by the Refunds and Billing Policy.