Refunds and Billing Policy

1. Scope

This policy applies to direct-buyer Buyer Review Pack and multi-review capacity purchases made through buy.attestlayer.com.

2. Prices, capacity, and currency

Current prices, excluding applicable taxes, are:

• Buyer Review Pack — one separate eligible buyer review — US$5,950;
• Two-Review Pipeline Pack — two separate eligible buyer reviews — US$10,950;
• Three-Review Pipeline Pack — three separate eligible buyer reviews — US$15,950;
• Five-Review Pipeline Pack — five separate eligible buyer reviews — US$24,950.

Prices are in United States dollars. Capacity packs are one-time volume purchases, not subscriptions or faster-processing tiers.

3. Card payment

Card orders activate after Stripe confirms a completed successful payment. Stripe processes card payments and receipts. AttestLayer does not store full payment-card numbers.

4. Invoice and PO payment

Invoice payment and an optional PO/reference field are available to eligible business customers. Checkout displays the selected product, invoice amount, and payment deadline before submission. An invoice order activates after cleared payment.

5. Review-capacity accounting

A successful first generation for a separate eligible buyer request consumes one review slot. A failed generation does not consume a slot. Re-running the same request uses its included re-run allowance rather than another review slot. A materially different questionnaire, different buyer organization, or new scope is a separate review. Purchased capacity and package access expire at the end of the applicable 30-day order window.

6. Platform-failure protection

If AttestLayer confirms request fit and cannot produce the agreed automated output solely because of an AttestLayer processing failure, AttestLayer refunds the affected order to the original payment method or issues an equivalent credit at the customer's choice. A failed generation must not consume review capacity.

To request a refund review, email billing@attestlayer.com within 30 calendar days of the order, include the order number and request reference, and describe the processing failure.

7. No refund for matters outside Platform control

A refund is not due merely because:

• the customer decides not to use the Service, purchased capacity, or output;
• capacity expires unused;
• the buyer request changes after purchase or after a Fit Check;
• a buyer declines the final response;
• submitted records are incomplete, unavailable, altered, unsupported, or outside the fixed scope;
• the customer does not upload records, does not complete a request, or does not review the output;
• the customer needs an audit, certification, legal opinion, penetration test, custom integration, unsupported requirement volume, or human consulting;
• the customer violates the Terms of Service or Acceptable Use Policy.

8. Output access

Generated packages, manifests, receipts, verification materials, and order access remain available during the applicable 30-day order window. The customer is responsible for downloading each package before access ends.

9. Same-request re-runs

Each included review permits up to two same-request re-runs during the 30-day order window. A re-run may use revised or additional source records for the same buyer request. It cannot be used for another buyer organization, a materially different questionnaire, or a new scope.

10. Chargebacks and disputes

Before initiating a card dispute, contact billing@attestlayer.com with the order number and issue. AttestLayer may suspend access to the affected order while a payment dispute is pending.

11. Mandatory rights

Nothing in this policy limits rights that cannot be limited under applicable law.