Refunds and Billing Policy

1. Scope

This policy would apply to Response Integrity Pack, Buyer Review Essentials, Full Buyer Review Pack, and enabled Pipeline Pack purchases validly accepted after a later dated GO.

2. Prices, capacity, and currency

The prospective commercial schedule, excluding applicable taxes, is shown for contracting reference; it is not an active checkout offer:

Prices are in United States dollars. Capacity packs are one-time volume purchases, not subscriptions or faster-processing tiers.

3. Card payment

Card payment does not activate service under the current NO-GO. If later approved, a card order would activate only after Stripe confirmed a completed successful payment. The source design delegates full payment-card handling to Stripe rather than storing full card numbers in AttestLayer systems; production operation is not claimed here.

4. Invoice and PO payment

Invoice and optional PO/reference handling are prospective contract features, not currently enabled customer-processing paths. Under a later dated GO, an eligible invoice order would activate only after cleared payment and the approved release gates passed.

5. Review-capacity accounting

For a later approved order, the first successfully generated package for a separate eligible buyer request would consume one review slot. If generation status is unknown after a timeout, the prospective workflow requires Package History reconciliation before retry. The remaining capacity rules in this policy are contractual targets and are not evidence of a currently operating generation or access path.

6. Platform-failure protection

If AttestLayer confirms request fit and cannot produce the agreed automated output solely because of an AttestLayer processing failure, AttestLayer refunds the affected order to the original payment method. A confirmed failed generation must not consume review capacity. A status-unknown timeout is investigated and reconciled before it is classified as completed or failed.

To request a refund review, email billing@attestlayer.com within 30 calendar days of the order, include the order number and request reference, and describe the processing failure.

Where a Pipeline Pack has unused review slots and AttestLayer permanently discontinues the Service before the order window ends, any refund is prorated by the frozen per-slot purchase allocation. Ordinary unused slots are not refundable and expire with the order.

Duplicate payments for the same frozen purchase intent are reconciled and the duplicate amount is returned to its original payment method. Taxes are refunded only to the extent Stripe and applicable tax rules permit or require. An unpaid invoice may be cancelled before payment without creating purchased access.

7. No refund for matters outside Platform control

A refund is not due merely because:

• the customer decides not to use the Service, purchased capacity, or output;
• capacity expires unused;
• the buyer request changes after purchase or after a Fit Check;
• a buyer declines the final response;
• submitted records are incomplete, unavailable, altered, unsupported, or outside the fixed scope;
• the customer does not upload records, does not complete a request, or does not review the output;
• the customer needs an audit, certification, legal opinion, penetration test, custom integration, unsupported requirement volume, or human consulting;
• the customer violates the Terms of Service or Acceptable Use Policy.

8. Output access

For a later approved order, the contract target would provide generated-package and order access during the applicable 30-day window. No current production availability or private-storage lifecycle is claimed.

9. Same-request re-runs

For a later approved order, Full Buyer Review Pack and each Pipeline Pack review slot would permit two same-request reruns during the 30-day order window; Buyer Review Essentials and Response Integrity Pack would include no reruns. These limits do not authorize current production execution.

10. Chargebacks and disputes

Before initiating a card dispute, contact billing@attestlayer.com with the order number and issue. AttestLayer may suspend access to the affected order while a payment dispute is pending.

11. Mandatory rights

Nothing in this policy limits rights that cannot be limited under applicable law.