FAQ
Common questions about Pilot, Activation, Monthly Coverage, and payment options.
What is the Pilot?
Pilot is a free evaluation that lets you validate the AttestLayer workflow before buying Activation. You verify your email, upload one real submission, and review the resulting evaluation output.
Do I need an API key for the Pilot?
No. The Pilot is browser-first. No API key, no terminal, no installs. Start in the browser, automate later if needed.
Can I use a Gmail or Outlook email?
Yes. Business-domain email gets the fastest path, but Gmail and Outlook are allowed when paired with real company proof.
How many Pilot submissions do I get?
One Pilot submission per company domain. The Pilot window is 72 hours from unlock. After Pilot, the next step is Activation.
What is Activation?
Activation is the first paid path for a live purchase. It is best for project-based or one-time demand, or for teams moving from Pilot into their first paid batch.
What is the difference between Activation and Monthly Coverage?
Activation is a one-time credit pack — you pay once and use credits within the plan validity window. Activation-10 is valid for 30 days; Activation-25, -50, and -100 are valid for 12 months. Monthly Coverage is a recurring subscription that renews each month with a fresh allocation of credits, priority handling, and retained deliverable access.
What is Reserved Capacity?
Reserved Capacity is for MSPs, distributors, and multi-client operators who need SLA guarantees, dedicated queues, and volume-based pricing. It is managed through partners.attestlayer.com.
What file types can I upload?
ZIP or individual files. Accepted formats: PDF, DOCX, XLSX, PNG, JPG, CSV, JSON, TXT. Submission upload limit: 100 MB per job. Executable content is blocked. The Verify portal has a separate 25 MB limit for issued kit.zip verification.
What happens if my Pilot result is FAIL?
You receive a precise blocker list with exact next steps. FAIL burns 0 credits. You may be eligible for one correction resubmit within the same Pilot window.
Is the Pilot an audit opinion?
No. The Pilot is for evaluation only — it is not an audit opinion, compliance certification, or production subscription.
Can I pay by card?
Yes. Activation accepts card payment via Stripe. For Monthly Coverage, Post-Activation Coverage and Growth Coverage may use self-serve card checkout where available. Coverage-10 and larger plans use billing review unless a specific checkout link, order form, or written agreement says otherwise.
Can I pay by invoice?
Invoice billing is available for every Activation tier, including Activation-10. Wire / ACH is available for Activation-25 and above. For Monthly Coverage, Growth Coverage includes a billing review path, and Coverage-10, Coverage-25, Coverage-50, Coverage-100, and Strategic / Portfolio Coverage use billing review for invoice, wire, annual, or procurement-led setup unless a specific checkout link, order form, or written agreement says otherwise.
What is the refundable US$1 hold?
For higher-risk traffic only. A US$1 authorization hold is released automatically and never charged. Most legitimate business users are not asked for it.
How long are Activation credits valid?
Activation-10 is valid for 30 days. Activation-25, Activation-50, and Activation-100 are valid for 12 months.
Who should I contact for help?
Email contact@attestlayer.com for general questions, billing@attestlayer.com for payment questions, or security@attestlayer.com for security concerns.
What is the Buyer Console?
The Buyer Console is your browser-based dashboard for uploads, results, credit balance, and plan details. It is available after Pilot or Activation purchase — no installs, no terminal needed.
Where do I find my API key?
API access is optional. If your team wants programmatic access, open the Technical Access section inside the Buyer Console. Your API key is not a login — it is for automation only.
What does "credit burn" mean?
PASS consumes 1 credit for each verified PASS kit issued. FAIL burns 0 credits — you receive a blocker list and can resubmit without cost.
Can I upload individual files instead of a ZIP?
Yes. The Buyer Console accepts both ZIP upload and direct multi-file selection. Individual files are bundled automatically. Submission upload limit: 100 MB per job.
Do I need to install anything to get started?
No. AttestLayer is browser-first. Pilot, Activation, uploads, results, and kit downloads all work in the browser through the Buyer Console. API access is available later for teams that want automation.
What currency are prices listed in?
All prices are in US dollars (USD). This applies to Activation tiers, Monthly Coverage, overage rates, and invoices.
How do I pay for Monthly Coverage?
Post-Activation Coverage and Growth Coverage may be self-serve by card. Growth Coverage also has a billing review path. Coverage-10, Coverage-25, Coverage-50, Coverage-100, and Strategic / Portfolio Coverage require billing review unless a specific checkout link, order form, or written agreement says otherwise.
Can I pay Monthly Coverage by wire?
Wire / ACH for Monthly Coverage is handled through billing review. Use Request Billing for Growth Coverage invoice review, Coverage-10, Coverage-25, Coverage-50, Coverage-100, or Strategic / Portfolio Coverage.
Can I get an invoice for Monthly Coverage?
Yes, through billing review where available. Use the Request Billing form for Growth Coverage invoice review, Coverage-10, Coverage-25, Coverage-50, Coverage-100, or Strategic / Portfolio Coverage.
What does the 3-credit add-on include?
It adds 3 extra PASS issuance credits to your Activation order at checkout. These credits follow the same rule as standard Activation credits: PASS consumes 1 credit, FAIL burns 0 credits.
When do the extra credits appear?
Immediately after successful payment and order finalization.
What is the Approval & Forwarding Pack?
It is a purchase-specific approval pack generated after payment to help you share the purchase internally with budget owners, procurement, finance, and security reviewers.
Is the Approval & Forwarding Pack manually written?
No. It is generated automatically from your order details and AttestLayer trust materials.
Does purchasing add-ons delay access?
No. Immediate console access is still issued after successful payment. Technical access is also delivered by email after payment.